FAQ
FAQ
Find answers to the most commonly asked questions about Cozora. If you can’t find what you’re looking for, feel free to contact our support team.
Orders & Shipping
How long does shipping take?
Orders typically take 1–3 business days to process and 3–7 business days for delivery after shipping. We currently ship only within the United States.
Is shipping really free?
Yes! We offer free shipping on all orders within the United States. No minimum purchase required.
How do I track my order?
Once your order ships, you’ll receive a shipping confirmation email with a tracking number. You can also track your order on our Track Your Order page using your order number and email address.
Can I change my shipping address?
Yes, you can change your shipping address for free before we provide you with the tracking number. Contact us as soon as possible if you need to make changes.
Do you ship internationally?
Currently, we only ship to the United States. We do not support international shipping at this time.
Returns & Exchanges
What is your return policy?
Eligible items may be returned within 30 days of delivery. Items must be unworn, unused, and in their original condition with all packaging. Return shipping is free, and there are no restocking or handling fees.
How do I start a return?
Contact our support team at [email protected] with your order number and reason for return. We will review the request and provide return instructions and a prepaid return label.
Who pays for return shipping?
Return shipping is free for every eligible return, regardless of whether the return is due to a damaged or incorrect item, a sizing issue, or a change of mind.
Can I exchange my item?
Yes. Contact us for a different size or color. Exchange shipping is free, and no additional handling fee applies.
How long does a refund take?
Once your return is received and inspected, we send an email confirmation. Approved refunds are processed immediately and typically take 1–3 business days to appear on your original payment method.
Products
How should soccer shoes fit?
Start with your usual US athletic shoe size. If you are between sizes, choose the next half size up to leave room for movement and longer training sessions.
Are half sizes available?
Yes. The collection is available in US sizes 6 through 13, including half sizes.
How should I care for my shoes?
Wipe the upper and outsole with a damp cloth and allow the shoes to air dry. Do not machine wash or tumble dry them.
Where can I wear these soccer shoes?
The lightweight upper and textured outsole are designed for training, match day, turf, grass, and everyday wear in suitable conditions.
Payment & Account
What payment methods do you accept?
We accept major credit and debit cards through our secure card checkout. We currently do not accept PayPal, Google Pay, Apple Pay, Afterpay, Klarna, bank transfers, checks, or cash on delivery.
Is my payment information secure?
Absolutely. All payments are processed through industry-standard SSL encryption. We do not store your credit card details or sensitive payment data.
How do I create an account?
You can create an account by visiting the My Account page. Having an account makes it easy to track orders, view order history, and manage your information.
I forgot my password. What should I do?
Go to the Lost Password page and enter the email address associated with your account. We’ll send you a link to reset your password.
